Apollo Moving - The Move Process

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The Move Process

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The Move Process

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Testimonials

Testimonials:

…”As you are aware moving can be a nightmare. We are grateful to all involved at Apollo for making our move a pleasant dream”…. Mr. & Mrs. Wojtowicz, Somerset, NJ

…”Your movers were careful and helpful and took great care of the furniture, walls and floors while moving in and out”… Mr & Mrs. McMaster, Somerset, NJ

…”From the first time we met you we were treated with kindness, professionalism and courteousness”… Mr. & Mrs. Walker, Bridgewater, NJ

…”Thank you to all involved in making our move from Morristown to New Mexico so successful. Everyone arrived when scheduled and was cheerful, professional, and considerate of our home and belongings.”… Mr. & Mrs. Rekas, Santa Fe, NM

…”The team leader was a true professional! He orchestrated a smooth and conscientious movement of our precious goods and the team packed our furniture securely and showed respect for the articles they were transporting”… Mr. & Mrs. Rosen

…”We were amazed at how they put our entire house into four crates. They did not stop until everything was loaded and sealed”… Mr. & Mrs. Ortiz

…”They were extremely patient as we determined where each piece should be placed. The time for both loading and delivering were within the time frame of the estimate”… Mr. Malin

…”There was no damage to our valuables and no damage to our home. Thank you for a great job!”… Mr. Leifer, Langhorne, PA

…”The crew was fantastic. They have wonderful personalities and were able to my wife at ease. Thanks to you and your employees”…Mr. & Mrs. Massagli, Barnegat, NJ

…”I am writing to express my thanks and appreciation for making the move stress free and enjoyable… I certainly would recommend your company to friends who are moving”… Mr. Nagy, Scottsdale, AZ

…”Nothing got lost or broken and you showed up on time and got us unloaded quickly”… Mr. Oechsli, Ponte Vedra Beach, FL

Details...

The Move Process

With northAmerican Van Lines, you have an entire team to support you throughout your household moving experience. Our training emphasizes a personalized approach, respect, care and attention to detail. Every employee is committed to doing whatever it takes to make your move right.An Overview of Your Household Move

Preparation	Delivery of Your Possessions
Packing and Loading	Payment
Inventory/Paperwork	Unpacking

Preparation

Your Relocation Consultant is responsible for assessing your move needs, explaining all your service options, and accurately estimating your costs. Your home will be fully surveyed for items that will be moved, and the Relocation Consultant will alert you to items that are not allowed to transport or have special requirements.Your Move Coordinator is the person who stays on top of the details and makes sure that things happen when and how they should.

Packing and Loading

Your northAmerican Driver and Packer do more than just drive the van and fill in the boxes. Drivers and packers are in charge of all aspects of physically moving your belongings.This includes:

Using protective coverings to protect your home and items
Preparing a detailed inventory of items to be moved
Labeling each carton and piece of furniture with coded stickers to account for each and every one
Loading your properly packed and inventoried items into the van
Providing a Bill of Lading (a shipping contract) authorizing transport of your possessions
Finally, safely delivering your belongings to your new home

If you cannot be present at the time of loading, you'll need to arrange for a responsible person to act as your agent in signing both the bill of lading and the inventory list.

Inventory/Paperwork

Your driver will prepare a detailed Inventory & Condition Report of the items you are moving. In addition to tagging every individual carton or piece of furniture with numbered and color-coded labels, the movers will record each item and a description of any existing damage on the inventory form. You should accompany the driver as they prepare the inventory, pointing out any special concerns or handling considerations along the way. You'll be asked to sign the inventory, as your acknowledgment that the pieces indicated were loaded and as verification of their condition prior to moving. Then, the driver will sign the form as well and present you with a copy. Keep this inventory with you for use at your new home. The driver also will ask you to sign a bill of lading. This is the contract by which you authorize the van line to transport your possessions and agree to pay for those moving services. The bill of lading serves to confirm the moving services performed, pickup and delivery schedules, and the valuation and protection plan that you've selected.

Delivery of Your Possessions

It's extremely important for you to contact your move coordinator as soon as you arrive in your new hometown so that final moving arrangements can be made. The driver will contact you a minimum of 24 hours prior to the expected arrival time to confirm delivery arrangements.When your shipment arrives, you can help expedite the unloading process by having a room-by-room floor plan in mind. Let the driver and movers know where you want things placed as they're unloaded and brought into your home. The driver and moving crew will reassemble any items they disassembled at origin. You should check items off the Customer Check-Off Sheet as they're brought in, noting their condition. If an item appears to have been damaged while moving or is missing, make a note on the inventory including the driver's copies and notify your move coordinator.

Payment

Unless approved billing or credit arrangements have been made in advance, the driver is required by law to collect payment for your household move before your shipment can be unloaded. If your shipment is placed in storage, charges up to that point are due at that time. Payment must be made in cash or by certified or cashier's check, travelers' checks, or money order payable to North American Van Lines. Many agents also accept credit cards. Personal checks cannot be accepted. A copy of the bill of lading signed by the driver will be your receipt.

Unpacking

If you have requested and paid for unpacking with your moving services, your move coordinator will arrange to unpack cartons at the time of delivery and will remove used packing materials. Should you choose to unpack your cartons yourself, you'll be responsible for disposing of empty cartons and used materials.